Returns
We're confident that you'll be totally happy with any goods purchased from LINDY. However, if you have changed your mind about an item, and you are a private consumer (i.e. not a business customer), then you can return it to us for a full refund provided that:
- You notify us within 30 calendar days from the day after you've received the goods
- The item(s) are returned within 14 days of cancellation. The 14 days start the day after you have notified us of the cancellation
- The item(s) are returned undamaged and unused, with its original packaging and complete with all manuals, components and software seals (if applicable) intact
In accordance with The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 we would like to make you aware of the following important information:
- We will refund within 14 days of receipt of goods (i.e. when we receive the returned items) or of evidence that the item(s) have been returned to us
- We will refund all monies received, including outbound delivery cost, however if you chose a more expensive means than the cheapest, default standard delivery option offered we will only refund the default standard delivery option you could have chosen
- We will not refund the cost of the return delivery to us
- We have the right to deduct monies from refunds where goods show signs of unreasonable use leading to diminished value. We will not deduct for removal of packaging to inspect the item, but we may deduct for wear and tear where the item has not been checked but used. The charge for this is €6.00 or 15% of the product cost (whichever is greater)
Damaged in transit
If you receive goods which have been damaged in transit, please:
- Sign the delivery note stating the goods have arrived damaged
- Report it to us within 24 hours of receipt
Faulty or incomplete on arrival
You can return goods that have arrived faulty or incomplete for a full refund or replacement, provided that:
- For faulty items you notify us within 7 working days from the day after you've received the goods
- If the goods are incomplete or there is a shortfall you notify us within 3 days of receiving the goods
- The item you return is complete with all supplied manuals, components and software
If, after testing by our Technical Dept., the product is proven to be faulty we will refund your reasonable return carriage costs.
Faulty within warranty
If a product develops a fault within its warranty period you are entitled to a repair, refund or replacement at our discretion.
Goods returned as faulty where no fault is found will be returned to the customer.
How to return goods to us
Please contact us on:
Tel: +44 1642 754040
Fax: +44 1642 754049
Email: InternationalSales@lindy.com
We recommend you return any goods via a postal/carriage service that requires a signature upon delivery.
